Shipping & Returns Policy

Our goal is to fit each client with the right products suited to their skin and preferences. We provide extensive information on our website, reviews, as well as personal email consultations to help clients decide what items to try from our line.

In order to offer high end and concentrated formula's at the price point offered a 20% Restocking Fee is charged for returns. We apologize for the inconvenience but we cannot absorb the cost.


Shipping Rates For US

Standard shipping within the continental US is free on any order above $100 (not including promotions).

Standard fulfillment & shipping takes 5~8 business days after the order is placed using FedEx SmartPost. Standard shipping is a flat rate of $6.95 for all orders (for orders under $100)

We also offer FedEx Express (3-4 business days), and FedEx 2nd Day Air at additional costs.

Shipping Internationally

We are also able to ship internationally. We currently ship via DHL International Standard to: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Luxembourg, Malaysia, Norway, The Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vietnam, all via DHL International Standard. This service takes anywhere up to 15 business days.

New Reduced Shipping Rates:

$14:  Austria, Norway, Portugal,Spain, France, Germany, Sweden, United Kingdom, Croatia, Iceland, Hungary, Greece, Belgium, Ireland, Israel, Switzerland

$25:  Denmark, Finland, Luxembourg, Poland, Slovenia

$23: Malaysia, Japan, Hong Kong, Singapore, Vietnam, The Philippines, Thailand

We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach an agreement on any return, credit, or additional changes. No goods will be accepted for return without prior authorization. Send all emails related to returns, damages, defects, and problems to

We understand that skincare products are personal for each skin type. We want you to achieve the results that we provide, and desire to find the right product for your specific skin condition.

Please ship returned items in the original packaging and send them to our location within 2 weeks of the authorization:

Jolie Day Spa/Joli Visage Skincare

24885 Whitewood Rd. Suite 101

Murrieta, Ca. 92563

30 Day Return or Exchange policy from the date of purchase

Shipping Free $100 and over

Standard Shipping fees with usps