SPA POLICIES
Because we want you to experience the utmost in enjoyment and relaxation during your visit here, we invite you to arrive early for your spa treatments and to linger after in our reception
area with a refreshment.
Services that are listed with a * symbol are considered heat treatments and are not recommended for guests who have heart conditions, heat sensitivity or who are pregnant. Please advise your spa agent of any health concerns or questions regarding which treatments are best for you.
Also, before booking your treatments, please notify our spa reservation agent if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.
Your satisfaction and enjoyment is our primary concern. In consideration of other guests we ask that all cell phones and pagers be turned off while at the spa. We also recommend not wearing jewelry during your visit with us.
Spa Reservations
To best ensure the treatments you want are available at the times you desire, we strongly suggest making reservations well in advance of your visit.
To make spa reservations please call 951-678-9080. Availability of treatments and prices are subject to change without prior notification.
Check-In
We ask that you arrive 15 minutes prior to your first scheduled spa appointment so that you may relax and not feel hurried into your spa experience. Unfortunately, late arrivals cannot receive an extension of scheduled treatments.
Cancellation Policy
As a courtesy to other spa guests and with consideration for the spa’s therapists, we request that all guests using the Spa extend a courteous 24-hour cancellation notice to reschedule or cancel any single spa treatment appointment. There is a 24 hour cancellation fee and 25% Fee for the price of the service will be charged to clients that are no shows.
Gratuities
Gratuities are not included in the services and are entirely up to our guest’s discretion. Recommended standard gratuity for satisfactory service is 18-20%.
Age Policy
Guests ages 14 to 18 must be accompanied by a parent, receive treatment with a provider of the same gender.
Gift Cards
Gift cards are available upon request and make appreciated and tasteful gifts. Gift Certificates are non-transferable